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Notices

16 April 2024

Our new application portal is now open. To register and submit an application please visit this page.

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How to contact us

 

If you can't find what you are looking for, or have additional questions please complete and submit our contact form on this page.

Our aim is to respond within 2 working days. Please add as much information as possible, including a full location address and any reference numbers. Alternatively, please try our FAQs or 'Do it Online' section for more information about common building control issues.

If you are contacting us about a completion certificate please read this information first.

If you have a live application

If you have a live application and wish to contact your surveyor, they can be reached outside the hours of 10am to 2.30pm, when they are carrying out most of their site inspections.  To contact a member of our business support team during office hours please call 0330 0249355.

Here are our full team's contact details.

Office hours

  • 8.30am - 5.00pmMonday - Thursday
  • 8.30am - 4.30pmFriday

How to find us

Our office address for correspondence is:

Tandridge District Council

8 Station Road East

Oxted

Surrey

RH8 0BT

For directions please see Google maps.

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Protecting your data

We know how important keeping your personal data secure and safe is. It's very important to us too. We only collect and keep personal information about you so we can provide the services you need, to help us keep details about those services and our contact with you.

Something to say

We aim to provide excellent service and welcome your complaints, comments and compliments. These help us know when you think we have done well and where you think we could do better. We will make sure your compliments are passed on and look carefully at your comments and complaints to see where we could make improvements.

If we do get something wrong, we want to be able to put it right. If you wish to comment about any aspect of our service please use the contact form on this page and we will respond within 2 working days, Monday to Friday, or call us on 0330 024 9355.

We expect that the majority of issues will be resolved informally however if you are still not satisfied that your issue has been satisfactorily resolved, and you wish to make a formal complaint please visit your local authority's website using the links below for further information.

How to complain to:

Mole Valley District Council

Reigate and Banstead Borough Council

Tandridge District Council