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Cookie Policy

A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a piece of data stored by a website within a browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable mechanism for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site months or years ago.

Strictly Necessary Cookies

These cookies cannot be disabled

These cookies are necessary for the website to function and cannot be switched off. They are normally set in response to your interactions on the website e.g. logging in etc.

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Performance Cookies

These cookies allow us to monitor traffic to our website so we can improve the performance and content of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited or how you navigated around our website.

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Functional Cookies

These cookies enable the website to provide enhanced functionality and content. They may be set by the website or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.


Currently we are not utilizing these types of cookies on our site.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.


Currently we are not utilizing these types of cookies on our site.

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How to contact us

If you can't find what you are looking for, or have additional questions please complete and submit our contact form on this page.

Our aim is to respond within 2 working days. Please add as much information as possible, including a full location address and any reference numbers. Alternatively, please try our FAQs or 'Do it Online' section for more information about common building control issues.

If you are contacting us about a completion certificate please read this information first.

If you have a live application

If you have a live application and wish to contact your surveyor, they can be reached outside the hours of 10am to 2.30pm, when they are carrying out most of their site inspections.  To contact a member of our business support team during office hours please call 0330 0249355.

Here are our full team's contact details.

Office hours

  • 8.30am - 5.00pmMonday - Thursday
  • 8.30am - 4.30pmFriday

How to find us

Our office address for correspondence is:

Tandridge District Council

8 Station Road East




For directions please see Google maps.

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Protecting your data

We know how important keeping your personal data secure and safe is. It's very important to us too. We only collect and keep personal information about you so we can provide the services you need, to help us keep details about those services and our contact with you.

Something to say

We aim to provide excellent service and welcome your complaints, comments and compliments. These help us know when you think we have done well and where you think we could do better. We will make sure your compliments are passed on and look carefully at your comments and complaints to see where we could make improvements.

If we do get something wrong, we want to be able to put it right. If you wish to comment about any aspect of our service please use the contact form on this page and we will respond within 2 working days, Monday to Friday, or call us on 0330 024 9355.

We expect that the majority of issues will be resolved informally however if you are still not satisfied that your issue has been satisfactorily resolved, and you wish to make a formal complaint please visit your local authority's website using the links below for further information.

How to complain to:

Mole Valley District Council

Reigate and Banstead Borough Council

Tandridge District Council